Hotel Royale Chulan Pinang Buat Kesilapan Besar


Kejadian berlaku 15 May 2022, mengikut keterangan pelanggan yang tidak berpuas hati dengan layanan "Royale Chulan Pinang". tiba-tiba bilik penuh dan tidak membuat "refund" kepada pelanggan.
 
Ia berlaku kerana pihak hotel memberi lauan kepada pelanggan "VIP" yang datang untuk menyambut hari perkahwinan. Para pelanggan Royale Chulan rasa tidak berpuas hati kerana setelah membuat tempahan bilik penginapan tiba-tiba staff "Royale Chulan mengatakan bilik telah penuh.
 
Mengikut keterangan pelanggan lagi, katanya! Duty Manager yang bertugas juga tidak menepati layanan yang memuaskan untuk menyelesaikan masalah yang timbul serta tidak dapat memberi keterangan yang menyenangkan hati pelanggan. Juga, pihak hotel gagal memberi "refund" sedangkan tempahan telah dibuat awal.
 
Jelas sekalai masalah yang timbul adalah berpunca dari kesilapan Hotel:
Pertama, ia berlaku disebabkan oleh pihak hotel gagal menutup "channel booking" seperti dari "Agoda, Booking, expedia dan lain lain extra net.
 
Kedua, berkemungkinan pihak hotel mengambil "last minute booking" untuk tempahan "wedding", dan tidak "peka" tentang "room occupancy" telah mencapai 90% dari kekosongan.
 
Dalam kes ini pelanggan tidak boleh menyalahkan "channel booking" dari "Online Extra Net" kerana ia dikawal oleh pihak hotel sendiri. Maka pihak majikan "Royale Chulan" yang harus menyelesaikan masalah yang timbul dengan secepat mungkin, samada ada memberi "refund" kepada pelanggan atau memujuk pelanggan untuk membuat :"switch off" ke hotel lain atau "sister family company" jika ada dikawasan yang terdekat.

Customer Comment

@azurajamain85:To hotel management once awak mmg dh kantoi slh jual bilik yg dh ada reservation n has been paid..be polite just say SORRY & REFUND the guest

@ELA & ENH:Worse DUTY MANAGER utk hotel line... RDM aku dulu bile jadi mcm nie, turun booking kn hotel lain utk guest kite org. Lps tu siap anta lagi

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Singapore Incidents

Hotel bertaraf 5 Bintang ini menyediakan 11 Room Type seperti:

Superior Room

Bilik bersaiz 30 sqm, capasity 2 adult and 1 child, city view, offer King Size Bed.

Deluxe Room

Bilik bersaiz 33 sqm, capasity 2 adult and 1 child, pool view, termasuk balcony...

Junior Suite

Bilik bersaiz 52 sqm - with balcony, capasity 2 adult and 1 child, city view,.

Corner Suite

Bilik bersaiz 44 sqm, capasity 2 adult and 1 child, Harbour view, ..

Family Suite

Bilik bersaiz 56 sqm, capasity 2 adult and 1 child, pool view, .

Studio Suite

Bilik bersaiz 50 sqm, capasity 2 adult and 1 child, Harbour /city view, .

Executive Suite

Bilik bersaiz 67 sqm with balcony, capasity 2 adult and 1 child, Harbour view, ..,

Deluxe Suite

Bilik bersaiz 68 sqm with private balcony, capasity 2 adult and 1 child, pool view, .

Penang Suite

Bilik bersaiz 57 sqm, capasity 2 adult and 1 child, Direct Harbour view,

Royal Suite

Bilik bersaiz 129 sqm, capasity 2 adult and 1 child, Pool / Harbour view, attached with separate living room.

Royale Chulan Hotel
Boustead Suite

Boustead Suite

Bilik bersaiz74.5 sqm, capasity 2 adult and 1 child, Harbour / sea view, offer King Size Bed.


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