Between Front Office & Reservation Team


Hotelier Advisor

To safe a job..  LOU is very important & not a comment by reservation, but you have to compare it between LOU and Comment, then you will have a nice work.


Because comment  from reservation hand writing and Agent Letter is different as agent letter are fixed. It’s mean, hand writing might be error but Agent LOU, either error or not they can’t blame the hotel.

Reservation



The most important Tip to serve guest for process check in is:
•    Reconfirm Check in & Check out (Agent LOU in your hand)
•    Room Type (Agent LOU in your hand)
Then compare it..   and you have a mention a little bit regarding booking made, etc breakfast, smoking/non smoking, hotel info if available.



Optional:
Reconfirm request especially low peak
Apologize during peak period,
1.    this part is to show you how good you are in guest relation and inner services when communicate with guest, how you deal with, how you tackle
the guest, how you convict the guest, how you play your body language.

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