Are You Smart Enough To Be Front Office Staff?
Why, Front Office Staff should have strong "EXPERIENCE IN SERVICES" If the simple think you're unable to resolve then how could you to avoid complaint.
As front office staff, you are the one/ first role after bellman have to meet, assist guest, greeting, and so on. If you are make mistake, all others department will get involve when your guest make complaint. (remember that) As Front office staff, you shall know and compulsory have good experiences.... use common sense, your body language, your tone of voice.
Example: 2 guests have book 2 rooms for each booking, 1st guest bring child, and 2nd guest all is adult........ Still happen in hotel services line, why shall you block connecting for all adult? rather than give a connecting to 1st guest with child? There is clearly state, both's room are same room category? In this case you as Front Office staff have to be smart!!!!!!!
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