Adakah Anda Pemilik Hotel, Adakah Anda Pihak Pengurusan Dan Adakah Anda Ialah "Operation Staff"?


Hotelier Advisor

Bidang pengurusan hotel akan menjadi satu "business" yang bagus jika:
Anda sebagai pemilik hotel mengetahui selok belok tentang bidang layanan, dan jika anda adalah pihak pengurusan hotel, maka anda wajib tahu tentang bidang layanan, hak asasi manusia, undang undang pekerjaan, hal urusan tentang p[ara pekerja bawahan seperti " bahagian  operation" iaitu hak sebagai pekerja yang di "hire"

Dan adakah anda pekerja Hotel bawahan iaitu "opretaion staff"? maka anda harus mempunyai nilai "nature" iaitu sifat semulajadi tentang menjadi seorang "Customer service"
Rilano hotel


Walaubagaimana pon ia adalah satu "advantage" kerana anda boleh juga mempelajari tentang apakah layanan layanan yang harus disampaikan, samada tentang yang perlu dilakukan dan yang tak perlu dilakukan.


Tetapi ia semakin  bertukar cara akhir akhir ini yang disebabkan oleh ikutan masa, trend, dan perubahan, samada dari pihak ketiga iaitu, cara manusia dan sifatnya, serta cara pihak pengurusan.



Kejatuhan kerja sebagai layanan hotel semakin lemah akhir akhir ini kerana, setengah pihak pengurusan hanya mementingkan "revenue" tetapi tak memahami cara cara "revenue" itu boleh diperolehi. 

Sebab itulah pihgak pengurusan wajib mempunyai pengalaman yang luas walau tak perlu melayan pelanggan hotel, tetapi wajib tahu tentang layanan yang perlu disampaikan oleh staff operataion.
Rilano hotel

Sebagai contoh-contoh  kejatuhan sebuah hotel dalam bidang ini ialah:
1- Pelanggan hotel dikenakan caj jika meminta "extra towel, extra blanket"
Fikir sejenak jika anda sendiri sebagai pihgak pengurusan hotel telah membuat check in di hotel lain, tiba tiba layanan yang disampaikan ialah seperti layanan di hotel anda bekerja iaitu dikenakkan Caj jika meminta extra towel atau extra blanket atau "extra pillow"
      Apakah perasaan anda sebagai tetamu hotel?

 Contoh ke-2:
1 - Empowerment, tak dibenarkan oleh staff operation
2 - Tak benarkan room upgarding (not allowed room upgrade?

Please "analyze" then you will know your weakness. and by next week we will come out with issue "Empowerment" which is NOT every Hotel have these.

 
Rilano 24/7 Munich Hotel

Booking.com

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