Who say that " Customer is Always Right?
The Customer is not always right, but your job is never to show them how they're wrong.
Your job is to be professional, courteous, accommodating and to demonstrate
emotional maturity even under stress.
The "client is constantly right" trademark is both: a client benefit mantra and a revile. On one hand, it urges agents to go well beyond clients' desires. Then again, when the client is wrong, reps still need to give most ideal administration and have no privilege to state "no."
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