Information Untuk Pelanggan Hotel Selepas Membuat Penempahan Hotel Melalui Internet


Hotelier Advisor

 Pertama: 
  • Anda tak perlu membuat susulan booking dengan pihak hotel, sekiranya anda telah membuat penempahan melalui internet seperti agoda, expedia
  • Untuk memberitahu adakah booking anda telah berjaya atau tidak (kerana jika anda telah mendapat confirmation booking melaui email dari Agoda, contohnya) maka booking telah berjaya/confirm
  • Sebelom membuat penempahan hotel sila semak atau "double check" adakah hotel yang anda ingin membuat penempahan adalah sesuai dengan citarasa sendiri.
  •  Pilihan nama hotel adalah satu "advantage" dan jangan menilai dari segi bilik tetapi nilailah dari segi "Hotel Brand" (kerana hotel yang mempunyai "brand" ia amat menitik beratkan service yang sempurna.

  Kenapa Anda Tak Perlu Membuat Susulan Di Atas Penempahan Hotel Yang Berjaya/ Confirm?
  • Pihak hotel tak ada "authorities" untuk mengubah atau cancel booking anda sesuka hati tanpa kebenaran dari pihak Agoda, sekiranya anda membuat penempahan bilik melalui Agoda.
  • Sekiranya anda akan lewat tiba, anda juga tak perlu membuat susulan atau memberitahu pihak hotel, kerana booking anda tetap "CONFIRM" dan hotel tidak berhak membuat cancellation.
  • Sekiranya anda sampai awal sejam atau beberapa jam sebelum masa "Check in" itu bermakna "Early Check in" 

  • "Early Check In" tertakluk pada "Room Availability Upon Arrival" dan anda tak perlu memberitahu pihak hotel bahawa anda akan tiba awal, kerana jawapan dari pihak hotel juga sama  iaitu "Early Check In Are Subject To Room Availability Upon Arrival".
  • Sekiranya anda tiba awal, sebaiknya sila bertemu "Staff Hotel" yang bertugas dan mereka akan membuat process check in jika hotel mempunyai bilik kosong ketika arrival.
  • Anda tak perlu memberitahu atau menyuruh pihak hotel confirm bilik untuk "Early Check In" kerana early check in juga termasuk dalam category "First Come First Serve"
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