Reservation Process As A Sale
- Processing reservations involves matching room requests with room availability & rates recording confirming, and maintaining reservation and producing management reports
- Example with the information gathered during the reservation process, front office personal can use a property management system to finalize room assignment, initiate guest accounts, and fulfill guest special requests.
- Many reservation are now made online, hotel need websites that are designed ti make it easy for guests to make reservation
- Due to automation, much of the responsibility for room sales, revenue projections and profitability analyses has shifted to the reservation depaerment.
- Prior to front office automation reservation, agents focused on basis room availability, they could not reserve specific types of rooms
- Automation provides accurate and current room and rate information
- Reservation agents are now salesperson.
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