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Why Guest NOT Always Right?


Hotelier Advisor

Dalam perhotelan setengah "management" akan berkata "Guest Always Right?, But It's NOT true.
Kita boleh lihat dari sample berikut bahawa guest/pelanggan hotel sebenarnya "NOT Always Right!!
But guest very important to us/hotel.

Contoh pelanggan hotel bernama Jennifer, dia membuat comment yang cukup  bagus tentang hotel dengan memberi 5 bintang sebagai tanda terbagus. Dan itu ialah realiti tentang sebuah hotel yang di dudukinya.

Tetapi guest bernama Connor telah membuat comment yang tak baik KERANA, keretanya telah dipecah semasa meletrk kereta di tepi jalan.  Oleh kerana dia/pelanggan hotel tak merasa berpuas hati kerana keretanya telah dipecah maka dia membuat comment negative terhadap hotel.

Dari aspek ini, "GUEST ARE NOT ALWAYS RIGHT?" Kerana cermin kereta dipecah oleh orang luar dan hotel menjadi mangsa?

You are the guest, you know what to do, it's all about you, about your record, about your history and please remember Staff Hotel only be good with good a customer.. chance to have room upgrading is depend on how good you are as customer.

If you are BAD customer don't ever think that hotel staff will take care of you much than other good customer. remember that!! Hotel staff they only interact with good customer.

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