Handling Luggage Upon Arrival - Bellman

As a bellboy look for the new arrival of guest.
The guest vehicle stops at the hotel entrance.
Go ahead and open the vehicle door.
Greet the guest as, "Welcome to (hotel_name), I am (own_name).
Do you need any help with your luggage?" Help the elderly/disables guests to get out of the vehicle if required.
Take the luggage in charge and ensure that nothing is left in the vehicle. Ask the guest’s name politely as, "May I know your name Sir/Madam?"
Tag the luggage with the guest name.
Ask if anything fragile or perishable is in the luggage.
Add this information on the luggage tag.
Inform the guest that their luggage is with you.
Escort the guest to the hotel reception.
Inform the guest that you will be taking care of their luggage.
With the other front office staff, find out the accommodation number allotted to the guest.
Write the accommodation number on the luggage tag.
Confirm if the guest registration formality is complete.
If the room is ready, take the luggage to the room by the staff elevator.
Place the luggage on the luggage rack.
If the room is not ready, then take the luggage to the store room.
Record the luggage details into the Daily Luggage Register.
Booking.com

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